She noticed something was off when she reached the main entrance between Graeter’s Ice Cream and Potbelly Sandwich Shop.

Still pierced in her memory, though, is an image of the Fifth Third building’s revolving door. Looking back on that morning, Austin doesn’t recall if the square was bustling with pedestrians shuffling to work or if she was the only person there. when she crossed the street to Fountain Square, not paying attention to anything other than the conference call and dodging traffic. I just kept moving.”Īfter parking, Austin took a staircase to The Westin’s atrium and rejoined the call as she exited onto Fifth Street. I should have stopped, and I should have asked questions, but I didn’t. “It didn’t make sense that door was shattered. “That’s one of my biggest regrets,” Austin says. As predicted, she lost connection upon entering Fountain Square’s North Garage directly beneath the square and Fifth Third Center. Austin concentrated on this call, as she and a few bank colleagues were discussing an issue they’d already tried tackling twice. It consisted of a one-on-one work call followed by a brief podcast and then a work-related conference call, which she joined just as the city’s skyline came into view on the highway. She filled her Cincinnati commute with work-related phone calls, so she could “focus on the kids” after work, and her September 6 drive was no exception. It was 7:30 by the time she got out the door, after giving her kids not one but two hugs and kisses each, per their special request.Īustin rarely passed on an opportunity to optimize her workday. As Austin geared up for a busy day of back-to-back meetings, her husband, Waller Austin, helped their 7-year-old son and 5-year-old daughter get ready for school. departure time, which puts her in Cincinnati at 7:30 a.m. That morning, she was running behind schedule, missing her 5:30 a.m.

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